Is your technology department over-whelmed with incoming support requests? Let us help. We can take calls, log tickets, respond to tickets, create work orders and keep track of inventory.
If we hired RCH, how would our employees report a problem?
Your employee would call a designated help desk number that we will provide to you. If your company is located out of the local calling area, we will provide you with a toll free number.
How does the ticket system work?
Once a call is placed with us, we will submit a ticket to the on-line help desk system. The next available technician will respond to the ticket in a timely fashion. The technicians can be yours or one of ours. Each ticket is coded with its importance ranging from Medium (24 hours) to Urgent (8 hours).
What if my employee is unable to phone the help desk?
If your employee's computer is not close to a phone, he/she can choose to chat live with our qualified staff to resolve an issue. We can also integrate the live chat application into your existing website.
